Returns and Refunds Policy

This page summarises your rights when you wish to return a product to us. It reproduces Article 9 of our General Terms and Conditions of Sale (version 2.1 of 4 October 2026); in the event of any discrepancy, the Terms prevail.

Withdrawal period

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of the products (or of the last product in the case of a split delivery) to withdraw, without having to give reasons for your decision.

Products excluded from the right of withdrawal

The right of withdrawal cannot be exercised for (Article L.221-28 of the French Consumer Code):

• products liable to deteriorate or expire rapidly (in particular flowers, resins, fresh products and edibles);
• products unsealed after delivery which cannot be returned for reasons of hygiene or health protection (in particular vaping products, foodstuffs, cosmetics, pre-rolled products whose seal has been broken).

Products excluded from the right of withdrawal are indicated as such on the relevant product page.

How to withdraw

You notify us of your withdrawal by an unambiguous statement: by email to [email protected] or by letter to OLAB, 42 rue de l'Aiguillerie, 34000 Montpellier, France. You may use the model withdrawal form reproduced in the annex to the Terms.

Returning the products

You return the products complete, sealed and in their original packaging no later than 14 days after your notification, to the following address:

OLAB
42 rue de l'Aiguillerie
34000 Montpellier
France

Return costs

Return costs are borne by you. The initial delivery charges for your order are refunded to you, at the standard delivery rate (see the next section).

Refund

SPLIFF refunds all sums paid, including the initial delivery charges (at the standard rate), no later than 14 days after recovering the products or receiving proof that they have been sent back, using the payment method used for the order.

Defective product or damaged parcel

Independently of the right of withdrawal, all products, including those excluded from it, automatically benefit from the statutory guarantee of conformity (2 years from delivery) and the guarantee against hidden defects (2 years from discovery of the defect), described in Article 10 of the Terms.

If your parcel arrives damaged or contents are missing, make reservations with the carrier and contact us as soon as possible at [email protected]; the absence of reservations does not deprive you of your rights (Article 8.4 of the Terms).