Your questions
Do you have a question about CBD? Another product? About your order?
If you can’t find the answer you’re looking for, don’t hesitate to contact us.
CBD
What is CBD?
CBD, short for cannabidiol, is a natural compound found in the cannabis plant.
Is CBD legal?
Hemp is authorised in France and the production of CBD from this plant is legal, provided that the THC content is less than 0.3%.
Is CBD addictive?
No! CBD is not at all addictive, you can’t be addicted to CBD.
Where does the CBD sold by SPLIFF come from?
The hemp used in our products comes mainly from Switzerland, Italy and France.
Where are SPLIFF products made?
SPLIFF products are created in our laboratory in Montpellier, in the south of France!
How do you store your CBD?
Store your CBD away from light, in the dark, at a temperature of between 16 and 24°C.
Do not put in the fridge or near a source of heat.
Can CBD make a drug test positive?
Despite the fact that the majority of drug tests look for THC, regular consumption of full-spectrum CBD can have positive results.
How long does it take for the effects to be felt?
Depending on the form in which it is taken (flowers, resins, oils), the effects of CBD can take between 5 and 20 minutes. For edible products, it can take between 30 minutes and 2 hours.
Assimilation time can be influenced by weight, age and sex.
How old do you have to be to buy CBD products?
CBD may only be used and sold by adults, i.e. anyone over the age of 18!
YOUR ORDER
Is delivery free?
Delivery is free for orders over 99€. For delivery information, see the delivery and returns page.
What are the delivery times?
All orders placed before 1pm, Monday to Friday, are dispatched the same day.
Depending on the delivery method selected, you will receive your order 24 to 48 hours later.
What methods of payment are accepted?
We currently accept :
- Payments by CB, Visa, Mastercard, Maestro and Bancontact
- Payments via Apple Pay and Google Pay
- Payments by bank transfer
Find out more by clicking here
How do I track my order?
We will send you an email with the tracking number for your parcel when you place your order.
We will send you an email each time the status of your delivery is updated.
You can also track delivery on your account.
Can I return my order?
You are responsible for the cost of returning the goods, and you have 14 days from receipt of your order to return it.
It’s as simple as contacting a member of our team via the contact page to make a return.
My order is late. What should I do?
Please contact Customer Services if you do not receive your order by the deadline. Customer Service can check the status of your order and inform you of its whereabouts.
How do I contact SPLIFF customer service?
Directly on the contact us page!
