Delivery and returns
Order before 12 noon, Monday to Friday: it ships the same day.
- Carrier
- GLS
- Transit
- 48 h in France · 72 h in Europe
- Free from
- Free over €99
What delivery costs
The €99 threshold is assessed on the purchase amount, before discounts.
3,99 € / 4,99 €GLS pickup point · To your door, signature required
France
5,99 € / 6,99 €GLS pickup point · To your door, signature required
Austria, Belgium, Bulgaria, Croatia, Germany, Greece, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain
6,99 € / 7,99 €GLS pickup point · To your door, signature required
Czech Republic, Hungary, Latvia, Lithuania, Slovakia, Slovenia
Where we don’t deliver. We deliver only to the 21 countries listed above. No shipping to the remaining EU countries (Denmark, Ireland, Finland, Sweden, Estonia, Cyprus), none outside the EU (Switzerland, United Kingdom, Norway…), and none to the French overseas territories.
Track my order
It all happens in your Club, with the GLS status updated live.
- 1When your parcel ships you get an email with the tracking number, then an email at every status change.
- 2In your Club, Orders tab: your order, its GLS stages and the direct link to the carrier.
- 3Parcel stuck for more than 5 days? Open a request from the Support tab and we’ll take it from there.
Returns
Something isn’t right? Here’s the frame, in three points.
- 14 days
- from delivery to send the order back to us.
- Unopened
- packaging must be intact for the return to be accepted.
- On you
- return shipping costs stay with the customer.
To start a return, open a request from the Support tab of your Club, or write to us from the Contact page.
