Terms and Conditions of Sale
These terms and conditions of sale are agreed between:
on the one hand,
*SAS OLAB*
– Telephone number: +33411938424
– 42 Rue De l’Aiguillerie 34000 Montpellier
– Registered in the Trade and Companies Register (RCS) under number 97810772000010
– Intra-Community VAT number: FR34978107720
– Email address: [email protected]
and, on the other hand,
by any natural or legal person wishing to make a purchase via the website spliff.fr, hereinafter referred to as ‘the buyer’.
Article 1. PURPOSE
The purpose of these terms and conditions of sale is to define the contractual relationship between OLAB SAS and the purchaser and the conditions applicable to any purchase made via the spliff.fr website. The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read prior to ordering. Prior to any transaction, the purchaser declares, on the one hand, that the purchase of products on the spliff.fr website is not directly related to his/her professional activity and is limited to strictly personal use and, on the other hand, that he/she has full legal capacity, enabling him/her to commit to these general terms and conditions of sale. OLAB SAS reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the buyer’s order.
Article 2. PRODUCTS
The products offered are those shown on the OLAB SAS spliff.fr website, while stocks last. OLAB SAS reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description of its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible but are not binding on the Seller. The products offered comply with French and European legislation concerning CBD, particularly in terms of THC content, which is strictly below the legal threshold of 0.3%. The sale of the products presented on the spliff.fr website is intended for all buyers resident in countries that fully authorise the entry of these products into their territory.
Article 3. RATES
The prices listed on the product pages of the online catalogue are in euros (€) and include all taxes (VAT included), taking into account the VAT applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the products. OLAB SAS reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalogue on the day of the order will be the only price applicable to the buyer. The prices indicated do not include delivery costs, which are invoiced in addition to the price of the products purchased, depending on the total amount of the order. In mainland France, for all orders, shipping costs are free with Colissimo without signature or Mondial Relay.
Article 4. ORDER AND PAYMENT TERMS
Before placing an order, the buyer must create an account on the spliff.fr website. The account creation section is accessible directly from the side menu bar. Each time they visit the website, buyers who wish to place an order or view their account (order status, profile, etc.) must log in using this information.
Credit card payments are secure and made via our online payment partner. Please note that your credit card will be debited immediately upon confirmation of your order. This means that the amount corresponding to your purchase will be immediately debited from your bank account at the time of order confirmation. By using this payment method, you agree that your credit card will be debited instantly and in full.
4.1. Applicable law
This contract is governed by French law. Any dispute arising from this contract shall be subject to the exclusive jurisdiction of the French courts.
If the buyer wishes to contact OLAB SAS, they may do so either by post at the following address: OLAB SAS – 42 rue de l’Aiguillerie 34000 Montpellier; or by email at the following address: [email protected].
Article 5. RETENTION OF TITLE
OLAB SAS retains full and complete ownership of the products sold until full payment has been received, in principal, costs and taxes included.
Article 6. WITHDRAWAL
Under Article L121-20 of the French Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or refund without penalty, except for the return costs, which are the responsibility of the buyer. For reasons of hygiene and safety, only sealed, unopened and unused products may be returned for withdrawal. Returns only apply to non-perishable products. Flowers and resins, or any other edible products or products sold as flowers or resins for infusion, cannot be returned due to their perishable nature and the expiry date indicated on the packaging.
Article 7. DELIVERY
Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders are placed by La Poste via COLISSIMO, a tracked delivery service, delivered without a signature. Delivery times are given as an indication only; if they exceed thirty days from the date of the order, the sales contract may be terminated and the purchaser reimbursed. OLAB SAS may provide the purchaser with a parcel tracking number by e-mail. The buyer is delivered to his/her home by his/her postman. If the purchaser is absent, he/she will receive a delivery notice from the postman, which will allow him/her to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks associated with transport are borne by the purchaser from the moment the items leave the premises of OLAB SAS. The purchaser is obliged to check the condition of the packaging of the goods and their contents on delivery, in the presence of the employee of La Poste or the delivery person. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.
Article 8. GUARANTEE
All products supplied by OLAB SAS are covered by the legal warranty provided for in Articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned to OLAB SAS, which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: OLAB SAS – 42 rue de l’Aiguillerie 34000 Montpellier, within thirty days of delivery. Complaints must be sent in writing to OLAB SAS with a detailed description of the problem and proof of purchase. Complaints will be processed within 30 days of receipt of the request.
Article 9. LIABILITY
OLAB SAS, in the process of distance selling, is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet such as loss of data, intrusion, viruses, service interruption, or other unintentional problems. OLAB SAS cannot be held liable for any legislative or regulatory changes affecting the marketing, import or use of CBD products.
Article 10. INTELLECTUAL PROPERTY
All elements of the spliff.fr website are and remain the exclusive intellectual property of OLAB SAS. No one is authorised to reproduce, exploit or use for any purpose whatsoever, even partially, any elements of the site, whether in the form of photos, logos, visuals or text.
Article 11. PERSONAL DATA
OLAB SAS undertakes to preserve the confidentiality of information provided by the purchaser, which may be required for the use of certain services. All information concerning the purchaser is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the user has the right to access, modify and delete information concerning them
. They may make such a request at any time by writing to the following address: OLAB SAS – 42 rue de l’Aiguillerie 34000 Montpellier.
Article 12. SETTLEMENT OF DISPUTES
These terms and conditions of sale are subject to French law. Any disputes or litigation shall be settled by the competent court in Montpellier. The buyer is responsible for checking local laws regarding CBD products and informing OLAB SAS of any restrictions. In the event of non-compliance, OLAB SAS declines all responsibility, and the buyer shall bear all legal consequences.
Article 13. Health warnings and recommendations
Pregnant or breastfeeding women, as well as people undergoing medical treatment, are strongly advised to consult a healthcare professional before using CBD products.
Article 14. BUYER’S LIABILITY
The buyer assumes full responsibility for verifying and complying with the applicable laws and regulations of their country regarding the import, purchase, and use of CBD products offered by Spliff, a company based in France. In the event of seizure, confiscation, or any other action by local customs or legislative authorities, Spliff declines all responsibility. We remind our international customers to familiarise themselves thoroughly with the laws in force in their country before proceeding with the purchase.
Furthermore, Spliff cannot be held liable for any legal consequences resulting from the purchase or use of our CBD products abroad. This includes any legal action, fines, or other penalties imposed by local authorities. It is the buyer’s responsibility to strictly comply with the regulations in force and to take the necessary precautions to avoid any legal issues.
In the event of a dispute, the buyer agrees to release Spliff from any liability and undertakes to cover all legal fees, fines or other costs resulting from their failure to comply with local laws. Spliff strongly recommends that its international customers consult the relevant local authorities or legal advice to obtain accurate information on CBD regulations in their respective countries before making a purchase.
Article 15. CUSTOMER RESPONSIBILITY AND WARNING ON THE USE OF CBD AND CANNABINOIDS
1. Acknowledgement of Responsibility
By making a purchase on Spliff.fr, the customer explicitly acknowledges and assumes full responsibility for understanding the implications inherent in the consumption of products containing CBD and cannabinoids, whether natural or synthetic.
2. Variability of Individual Effects
The customer is informed that CBD products sold on Spliff.fr may affect each individual differently. Various individual reactions are possible, and it is crucial that the customer is aware of this variability.
3. Potential Side Effects and Interactions
Spliff.fr advises its customers that the use of CBD-based products may cause potential side effects and interactions with other substances. It is the customer’s responsibility to understand these aspects and assess the risks to their health.
4. Prior Consultation with a Healthcare Professional
The customer acknowledges that it is their responsibility to consult a healthcare professional before beginning to consume CBD products, particularly if they are pregnant, breastfeeding, or have pre-existing medical conditions.
5. Responsibility of Spliff.fr Limited
By making a purchase, the customer understands and accepts that Spliff.fr cannot be held responsible for the individual results of consuming its CBD and cannabinoid products. Spliff.fr’s responsibility is limited to the quality and compliance of the products sold.
6. Recommendations for Responsible Use
Spliff.fr strongly encourages responsible and legal use of all CBD and cannabinoid products available on the website. Customers are advised to follow the usage recommendations and guidelines provided by Spliff.fr to ensure a positive and safe experience.
7. Contact and Personalised Advice
If you have any questions or concerns about the use of our products, please contact Spliff.fr customer service. We also strongly recommend that you consult a healthcare professional for personalised advice tailored to your individual situation.
Article 16. – DISPUTES – CONSUMER MEDIATION
In the event of a dispute between the consumer customer and OLAB (SPLIFF), the parties shall endeavour to find an amicable solution by first contacting customer service by email at the following address: [email protected].
In accordance with Articles L.612-1 et seq. of the French Consumer Code, all consumers have the right to seek the services of a consumer ombudsman free of charge in order to reach an amicable resolution to a dispute with a professional.
SPLIFF has appointed the following consumer ombudsman:
*CM2C – Consumer Mediation Centre for Judicial Conciliators*
Address: 49 rue de Ponthieu – 75008 Paris
Website: https://www.cm2c.net
Online referral form: https://www.cm2c.net/deposer-une-demande
The ombudsman may only be contacted if the customer has already contacted our customer service department and no amicable solution has been found within 60 days of this initial contact.
The customer remains free to accept or reject the solution proposed by the mediator.
Finally, in the event of a cross-border dispute or if you are a consumer residing in another European Union country, you can also use the online dispute resolution platform provided by the European Commission at the following address: https://ec.europa.eu/consumers/odr
Article 17 – ENTIRE AGREEMENT
These general terms and conditions of sale express the entirety of the obligations of the parties. No indication, document, or correspondence, whether prior or contemporaneous, shall give rise to any obligations under these terms and conditions unless they are the subject of an amendment signed by both parties.
Consequently, no special conditions may prevail over these general terms and conditions unless expressly accepted in writing by OLAB SAS.
The fact that OLAB SAS does not invoke any of the clauses of these terms and conditions at a given time cannot be interpreted as a waiver of its right to invoke these clauses at a later date.
